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Frequently Asked Questions

Is an account required to be able to purchase product?

Finestra® Custom Hardware is only available to interior design professionals and window covering specialists. To become a trade customer, you must have a federal tax ID # and complete a Trade Account Request Form.


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What forms of payment are accepted for online purchases?

American Express, MasterCard, Visa and Discover are accepted and approved customers can also opt to use their Net 30 Day Billing Terms. Online orders paid by credit card are processed and charged at the time the order is submitted online.


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Are all my transactions secure and safe?

We are committed to making our website a safe and fun place to shop. Our credit card processor, Paya, provides and maintains the latest security SSL (Secure Socket Layer) technology for our site. Every transaction conducted is encrypted for privacy and we do not store credit card numbers.


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Can I order by telephone?

Yes, you can place an order by calling our Customer Experience team at 1-800-343-4542 between the hours of 8am – 6pm ET (M-F).


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Can I order a product brochure?

Yes, complete our short catalog request form to receive a free Finestra Custom Hardware and Finestra Wood Decorative Hardware brochure.


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Are color chips or samples available?

Finish sample rings and other sample display materials are available to view and purchase under the sales aids tab in the footer.


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Where is my merchandise shipped from?

Finestra Custom Hardware is fulfilled and shipped from our Dallas, TX location.


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What is the lead time for custom items?

All custom hand painted items have a 10 business day lead time. Custom Traverse Systems have a 10 to 12 day lead time.


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Are your products compliant with window safety standards?

When installed according to the instructions provided, Finestra Custom Hardware products are compliant to the ANSI 100.1 safety standards for window coverings.


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What is your return policy?

All Finestra Custom items are hand painted per order; once an order is submitted, it cannot be canceled or returned.


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Can I order oversized items online?

Yes, items over 108" in length are considered oversized and can be ordered online to ship via truck carrier. Oversized items will show in the cart with an oversized icon.
If any item from your order is oversized, the whole order will ship truck.


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How do I use the My Projects and My Favorites features?

My Projects

My Projects allows you to create groups of products per client project. For each project, you'll be able to store products needed, room type, project notes, special instructions and important client information. You can print, create a PDF and/or share this project with your client with the option to show or hide pricing. Easily push any saved project to the cart to quickly place an order and clone projects for use with other clients. Click My Account in the top right corner of the site to access My Projects.

My Favorites

My Favorites allows you to save your favorite frequently ordered products into a quick reference list. From each list, you can add the items directly to your shopping cart per item or per list, as well as share the list via email. Click My Account in the top right corner of the site to access My Favorites.


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Where can I view Rowley's Privacy Policy?

Rowley's Security & Privacy Policy can be viewed online in detail at rowleycompany.com/security-privacy-policy.


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What should I do if I’m having issues viewing the website?

There are many factors that can affect the performance and load speed of a website including connection, browser compatibility, traffic volume and more. First, we recommend viewing our website in the Google Chrome™ browser for optimal performance. Also for best results, make sure you are always using the most up-to-date version of your browser. If you don’t have it set to update automatically, make sure you check periodically to ensure you’re running the most current software version.


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